Booking Policy

Booking Confirmation

• A friendly reminder will be sent before your scheduled appointment.
• If you need to cancel or make a change, we kindly ask that you let us know at least 24 hours in advance whenever possible.
• Not receiving or replying to a reminder does not cancel or change your booking. Your appointment will remain confirmed unless another arrangement has been made directly with us.

Rescheduling

• We understand that plans can change. If you need to reschedule, please let us know at least 24 hours in advance.
• Each appointment may be rescheduled once, subject to availability. Changes within 24 hours will follow our Short Notice Cancellations & Changes Policy.

Feeling Unwell

• If you are feeling unwell or experiencing cold, flu, COVID-19 or other contagious symptoms, we kindly ask that you reschedule your appointment.
• As our sessions involve close personal contact, this helps protect the health and wellbeing of both our clients and practitioners. Please let us know as early as possible so we can make the necessary arrangements.

Short Notice Cancellations & Changes

• Within 24 hours: 25% of the booked session price
• Within 12 hours: 50% of the booked session price
• Within 6 hours or no-show: 100% of the booked session price
• Package Sessions: The scheduled session will be counted as completed.

Late Arrival

• To ensure that every client receives their reserved appointment time, we kindly ask that you arrive on time.
• If you arrive late, we will do our best to accommodate you; however, your session may need to be shortened to avoid delaying the appointments that follow.
• If you arrive 30 minutes or more after your scheduled time, there may not be enough time to proceed with the session. In this situation, the full booked session fee will still apply, and package sessions will be counted as completed.

Respecting Reserved Appointment Times